Delivery policy

DELIVERY POLICY

Delivery areas:

All KL areas.
All Selangor areas
All Melaka areas
All Negeri Sembilan areas
Johor areas (except: Kahang, Endau, Kampung Peta and Kampung Mawar)
All Penang areas
Kedah areas (except: Langkawi, Kodiang, Bukit Kayu Hitam, Changlung, Pokok Sena & Kuala Nerang)
Perak areas (except: Pengkalan Hulu, Pangkor, Tanah Rata, Rantau Panjang, Selama, Gerik, Tanah Hitam, Intan, Lenggong & Redang Panjang)
Terengganu areas (except: Chalok, Jerteh, Kamoung Raja, Kuala Besut, Permaisuri & Sungai Tong)
Pahang areas (except: Kampung Pelawan, Teriang, Kuala Rompin, Cameron Highland, Kuala Tahan, Sungai Koyan, Kampung Inkiang, Kemayan, Bukit Beduri, Kampung Pagi, Ringlet, Tanah Rata, Genting Highland, Brinchang & Fraser Hill)

Delivery times:

Every Monday to Saturday (except for Public Holidays unless otherwise stated)
From 10.30am - 4.30pm
Team Kaizen will contact you and confirm your deliveries with you 1 - 2 days before the delivery

Delivery lead time:

For purchase of sofa: usually takes 10 - 14 working days (KL, Selangor, Kedah, Melaka, Johor, Penang & Negeri Sembilan areas)
For purchase of sofa: follow our outstation date (Perak, Pahang & Terengganu)
For purchase of office furniture: usually takes 10 - 14 working days

Delivery team:

Delivery charges:

Self-pick up:

No delivery charges for customer self-pick up at our store
Kindly inform us 3 days before pickup your sofa order through whatapps 018-383 3911 to arrange for production (applicable for sofa purchase only)
Outside the area that we didn't cover may arrange your own transportation to pickup your order at our store

Installation fee:

Installation fee is included (except for services outside our scope - eg. drilling service, built-in service & etc)
Additional charges applied for service outside our scope, kindly get quotation from our admin for additional service